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Flashlights
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Return Policy
Manufacturer's Warranty:
Many of the products we
sell are under a manufacturer’s warranty and these items must be shipped
directly to the manufacturer for replacement or repair. Please get in touch
with the manufacturer when returning items under warranty. If you have any
questions, please email Customer Services at
Info@GunnerSecurity.com before returning a product.
How To Return an Item to Gunner Security:
In the unlikely event that
you ever need to return an item, please follow the steps below to insure proper
and fast replacement or refund. You must contact us prior to returning any
product and obtain a RMA number before the item is returned. Items
returned to us without a RMA will not be accepted. All items must still be in
new condition.
Gunner Security operates on a thin profit margin to bring you the lowest prices possible. Our return policy is based on that initial margin. Gunner Security is charged fees by credit card companies. These fees are not refunded to Gunner Security and we can not refund them to you. We will accept returns of brand new, unused merchandise that includes all the original packaging, instructions, boxes, bags, etc. with no questions asked for up to 15 days after the invoice date. We cannot issue refunds or exchanges on used merchandise or returns that are incomplete (original product packaging and included documents.) You, the buyer are responsible.
There is no restocking fee for an item that is returned due to an error on our part (e.g. you received the wrong color item) or for the return of a defective item.
All other returns (because you changed your mind or you don't want it) will incur a 10% restocking fee, no refund on shipping, and due to credit card refund processing fees, you will also be charged $2.00 for any item returned for a refund. Sorry, blame the credit card companies. We hate it too.
We do NOT issue UPS call tags. All freight claims must be made within 7 days of shipping to USPS or Federal Express directly. We cannot make this claim for you.
Shipping Charges:
- Buyer pays all the shipping of any returned merchandise for a refund or exchange.
- If Gunner Security is responsible for the error, then Gunner Security pays all fees and shipping for exchanges and refunds
- If the buyer is exchanging merchandise because they ordered the wrong size, color, etc., the buyer is responsible for all shipping and handling fees
Returns:
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Return any documentation showing your purchase. This will allow us to process your return or exchange quickly and efficiently.
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Use the original shipping carton or envelope whenever possible. Wrap the product in its original packaging material. If you don’t have these, use a strong box and lots of padding so the product(s) won’t be damaged during transit.
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Do not send items C.O.D. They will not be accepted.
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Return the product(s) using US Mail. [UPS, DHL, Fed-X , etc. DO NOT and WILL NOT deliver to our P.O. Box. You must use the US Postal Service.]
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It is up to you if you want to insure the package. We are NOT responsible for packages lost in transit or damaged items sent to us.
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Include the RMA number on the outside of the package.
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If you ordered by credit card, email us with the return authorizing us to bill your credit card for the original shipping and handling amount. If you ordered by check or Money Order, include a check for the original shipping and handling amount to handle processing, restocking, and return shipment (for exchanges)
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Gunner Security is not responsible for any cost incurred due to returning and reshipping merchandise when not caused by Gunner Security, LLC.
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All returned products MUST include all original product packaging, instructions, parts, etc.
Send package to:
Returns Dept.,
RMA # _______
Gunner Security, LLC
PO Box 1074
Arvada, CO 80001-0486